New Policy regarding Insurance Claims
As from January 2011, we will, generally, no longer be processing direct claims. We would ask that all treatment/medication be paid directly to us at the end of each consult/operation etc. and claimed back from your insurers.
There will also be a small administration fee for any direct claims. There are some exceptions, so please ask for information. We thank you for your co-operation.
A modern veterinary practice has to generate sufficient income to invest in equipment and training as well as covering running costs and salaries. Our charges are calculated to be fair to both ourselves and our clients.
All treatment must be paid for immediately. As the cost of investigations and ongoing treatment can be considerable, we are always willing to provide an estimate for treatment we plan to carry out, so please do not be reluctant to ask. We do have a payment policy for large unexpected treatment charges but this must be discussed with the Office Manager at the earliest opportunity.
Are You Covered?
Illness or an accident can prove expensive and often happens when you are least prepared financially to cope with it. We strongly recommend that you take out pet insurance to cover you against the risk. Insurance takes a lot of the worry out of pet illness and it means we can all concentrate on the best care for your pet, rather than cost. All puppies and kittens are offered 4 weeks free insurance with Petplan when they visit the surgery. We also have leaflets in our waiting room for various insurance companies we find to be reliable and fair in their dealings with clients.
The below are standard procedures with fixed prices inclusive of VAT at the new rate of 20%. For Non-Standard procedures we are happy to provide an estimate before going ahead. Please feel free to ask.